As a service provider in today’s economy, it’s crucially important to find and nurture the “lasting impact attributes” (or the key differentiation practices) that stick with a client and build lasting trust from their experience with your service. In truth, it goes way beyond the service itself.
We have all experienced (to some degree) a service or product that talked the big talk, but when it came down to the day-in/day-out interactions, it was a disappointment. Sure, perhaps the service or product was everything as advertised, but the details in-between did not deliver.
The reality is that the more “weight” or dependance that is involved with a service’s role…the level of trust with that services has to match. When you are dealing with patients (their time, their vision, their over-all health, and their safety), trust and consistent follow-through is a must!
10 ways Surgical Direct is different in our approach to Mobile Cataract Services.
Our goal is not to just offer a service. Our goal is to be a reliable partner that adds value to your OR, practice, and the patient experience. This bleeds into almost every aspect of our service, because it’s not just about checking the to-do’s off the list. The partnership mindset we foster plays into all of the below areas:
1) Consistent Technology
Consistency is important for efficiency. You will always get the same tech that you’ve requested on every surgery day. We will not bring something your haven’t approved or are not comfortable working with. This includes phaco, microscope, and all other supplies.
2)Back-up Phaco Machines (Every Time)
We always bring a backup phaco. This allows if a machine is acting up, we have another on-hand to keep the day running. And for more extreme (unforseen) situations, our warehouse team is ready to run more backup equipment or supplies to the surgical location if needed. We take all necessary steps to ensure your surgery day runs as smooth as possible.
3) Full Lens Consignments (every visit)
We work directly with your office for lens picks for surgery day so we know exactly what you need on surgery day. But beyond that, we also bring full consignments of your primary, secondary, and AC lens selections. This covers all last minute calculation changes, accidental contaminations, and unforeseen case issues.
4) Stationary Cataract Instruments
Unlike many other service providers, we do not travel with instruments. The reason we don’t is because Cataract instruments are too delicate, and travel allows too many opportunities for instruments to be damaged. We do provide instrumentation, but these instruments will be stationary at your surgical location, lowering usage from others, and preserving the life of the instrument.
5) Familiar Cataract Coordinators (Techs)
We have a policy with our techs and our scheduling, that 2-3 techs are designated to your account. This means that you will almost always see a familiar face on surgery day. The tech’s learn the surgical style of their surgeon and protocol with the OR team so each day is as smooth as possible, achieving a true “team” approach.
6) Highly-Trained Cataract Coordinators
Not only will your account tech be consistent and familiar, but they are also highly-trained. Upon hire, each tech goes through a 90-day intensive training of the equipment, surgery, OR protocol, in-service training, troubleshooting, and more…all before ever servicing an account on their own. You will NEVER get a tech that does not know what they are doing.
7) New Account Onboarding
If you are a new client, we do our part to ensure there are no surprises in our initial onboarding. We will request a visit to your main surgical location so we can observe and learn specifically how you prefer to operate. This allows us to thoroughly prepare for working with you in a new account.
8) Competitive (Hassle-Free) Pricing
We believe that you can’t put a price on the level of service you receive from us. But if you are comparing our services to other cataract outsourcing providers, you’ll notice that our pricing is very competitive. Plus, we don’t nickel and dime, no hidden fees, and offer simple and upfront pricing.
9) Retina, Glaucoma MIGS, SLT, & YAG Access
Being a SDI Partner allows for direct access to other technology offerings from Surgical Direct. Our Mobile Retina Services offer flexibility and capital savings for Retinal operations. Add-on Glaucoma procedures easily to your surgery day, we’ll provide what you need. Add-on SLT & YAG procedures to your day to lower your travel (especially beneficial in satellite locations).
10) Grow Your Surgical Options (Mobile & Fixed)
We are here to help you grow. Tap into our OD referral network and expand with satellite locations. Upgrade your main surgical locations equipment, or let us help you move from 1 to 2 room surgery days. Whatever your need is, we are motivated to be a resource and parter to help you achieve the growth you are looking for.
It’s a goal of ours to be the best Mobile Cataract Service provider in the US. The above 10 examples are intentional ways we have developed to be become just that. Still on the fence? Read through our reviews and see what our long-time partners have to say about what it’s like to work with us.
Whether you are looking to outsource for the first time, or are unhappy with your current cataract service, Surgical Direct makes the transition painless and beneficial for your practice and OR team.
Click or call today to get a conversation in motion about Mobile Cataract Services with Surgical Direct. Partnership is the way forward. Partner with us!